Returns & Refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. With regards to damage on wear and tear products such as resistance bands which can be damaged due to misuse, we will not be refunding customers for any issues related to damage caused to wear and tear items such as these.
There will be a £10 GBP restocking fee for any returns or cancellations after 30 minutes of order being placed.
As the customer, you are in charge of purchasing the return shipping label and getting the unit back to our specified address. Until the unit is in our possession, we will be unable to process any kind of refund. When we receive the unit we will asses it for any forced damage. As long as the unit Is in a reasonable condition, we will accept your return.
We reserve the right to deny refunds if the unit is forcefully damaged or abused.
If your refund is accepted, it will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Denied Packages from Customs
As stated in our shipping policy, each customer is in charge of paying their countries import fees and taxes. If you decline to pay your duties and your order is returned to us, we will refund you the purchase amount less all shipping/customs costs. The exact amount will be given to you via email when receiving your returned amount.
Please note: when a package is returned to us, we pay shipping prices twice, once for the original shipment and another time for it to be returned, both these costs will be deducted from your refund amount.
Lost or stolen packages
Any package that is confirmed to be lost via the tracking information will be refunded or reimbursed with another unit. Please contact us if this happens.
Orders that are confirmed to be delivered via tracking information are not eligible for reimbursement from The Natural Remedy. Orders made with Insured Priority are fully insured. Orders made with Standard Free are partially insured.
Please contact us if any of these problems arise and we will do whatever we can to find a solution.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thenaturalremedy.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thenaturalremedy.co.uk so we can give you a postal return slip to pick up the order from you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please email us so we can give you a returns address for you to ship it to. Please note we do not pay for any returns shipping and must be paid for by the customer.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.